Damaged Items

If your order arrives damaged, contact us within 48 hours of delivery through our website contact form.

Please include:

• Your order number

• Photographs of the damaged paperweight

• Photographs of the shipping box and interior packaging

• A clear photograph of the shipping label

Please retain the item and all original packaging while the claim is being reviewed.

All shipments are insured for their full purchase value. Depending on the circumstances and availability of the item, we will arrange an appropriate resolution, which may include a refund, repair, or replacement.

Lost Packages

If tracking indicates that your package was delivered but you have not received it, or if the shipment appears to be lost in transit, contact us as soon as possible through our website contact form.

We will review the tracking information and assist with the carrier claim process. Resolutions involving replacement or refund will be determined based on the circumstances of the shipment and the outcome of the carrier investigation.

Contact

Use the Contact page on this website for all damaged or lost package claims. We aim to respond within one business day.