Shipping policy

Shipping Policy

Last updated: July 30, 2026

United States Shipping

Shipping is free for orders delivered within the United States.

Free U.S. shipping applies automatically at checkout. No discount code is required.

International Shipping

International shipping is offered at a flat rate of $10 per order for countries available through our checkout.

If your country does not appear as an available destination during checkout, contact us before placing your order to determine whether shipping can be arranged.

International customers are responsible for any customs duties, import taxes, brokerage charges, handling charges, or other fees imposed by the destination country, carrier, or customs authority.

These charges are not included in the $10 international shipping rate and are not controlled by The Online Paperweight Shop.

Order Processing

Orders are normally processed and shipped within one to three business days after payment has been successfully received.

Orders placed after 5:00 p.m. Eastern Time on Friday, or during a weekend or holiday, will generally begin processing on the next business day.

Processing times may be extended during holidays, severe weather, unusually high order volume, or other circumstances outside our reasonable control.

Shipping Carriers

UPS is our primary shipping carrier.

USPS may be used for:

  • Orders shipped to a post office box

  • Certain international destinations

  • Locations where USPS provides more appropriate service

  • Customer requests approved before the order is placed

We may select another reputable carrier when reasonably necessary to ensure safe and practical delivery.

Packaging

Every paperweight is carefully inspected and securely packaged before shipment.

An acrylic display stand is included with every paperweight purchase unless the product listing states otherwise.

Because glass paperweights are fragile, we use protective packaging designed to reduce movement and impact during transit.

Insurance

Paperweight shipments are insured for their purchase value.

Customers must retain the paperweight, shipping box, packing materials, and shipping label if an item arrives damaged or a package claim is required.

Damage and loss claims are handled according to our Damaged or Lost Packages Policy.

Tracking

Tracking information will be sent to the email address provided with the order when tracking is available.

Tracking information may take time to update after the carrier receives the package.

Delivery dates displayed by a carrier are estimates and are not guaranteed.

Delivery Times

Delivery times vary according to the destination, carrier, shipping service, weather, customs processing, holidays, and other circumstances outside our control.

International shipments may experience additional delays while being processed by customs.

We are not responsible for carrier or customs delays, but we will assist customers with available tracking information and reasonable carrier inquiries.

Delivery Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please review the following before submitting the order:

  • Recipient’s full name

  • Street address or post office box

  • Apartment, unit, or suite number

  • City, state, province, and postal code

  • Country

  • Email address

  • Telephone number when required by the carrier

Contact us immediately after ordering if an address correction is necessary.

We cannot guarantee that an address can be changed after processing or shipment has begun.

Additional expenses resulting from an incorrect or incomplete address, refused delivery, or repeated unsuccessful delivery attempts may be charged to the customer where permitted by law.

Signature Requirements

A signature may be required for high-value orders, international orders, or shipments for which a signature is reasonably necessary to protect the customer and the merchandise.

Customers should contact us before ordering if they require signature confirmation or have particular delivery concerns.

Combined Shipping

Products purchased in the same order may be shipped together when it is safe and practical to do so.

We may ship products separately when necessary because of product size, fragility, availability, packaging requirements, or carrier restrictions.

Customers will not be charged additional shipping solely because we choose to divide an order into multiple packages.

Special Shipping Requests

Contact us before placing an order if you require:

  • A particular carrier

  • Expedited shipping

  • Delivery by a particular date

  • Signature confirmation

  • Special delivery instructions

  • Shipping to a destination not available during checkout

We will confirm whether the request can be accommodated and whether an additional charge applies.

A requested delivery date is not guaranteed unless we expressly agree to it in writing.

Lost, Delayed, or Damaged Shipments

Contact us promptly if:

  • A package arrives damaged

  • Tracking shows delivery but the package cannot be located

  • Tracking has stopped updating for an unusual length of time

  • Part of an order is missing

  • The carrier reports that a package has been lost

Claims will be handled under our Damaged or Lost Packages Policy.

Because many paperweights are unique or available in quantities of one, an identical replacement may not be available.

Contact

Questions about shipping may be submitted through the Contact page or sent to:

ben@onlinepaperweightshop.com

Please include the order number when contacting us about an existing order.