International Orders
International Orders
The Online Paperweight Shop welcomes international customers.
International Shipping
International shipping is available to countries shown during checkout.
Shipping is a flat rate of $10 per order for available international destinations.
If your country does not appear during checkout, contact us before ordering to determine whether another shipping arrangement is possible.
Currency and Payment
The store’s base currency is U.S. dollars.
Depending on the country or region selected on the website, prices may be displayed and processed in a supported local currency.
The currency and final amount shown during checkout will be the currency and amount submitted for payment.
Your bank, credit-card issuer, or payment provider may charge foreign-transaction, currency-conversion, or other international payment fees. These charges are determined by your financial institution and are not collected by The Online Paperweight Shop.
Customs Duties and Import Taxes
International customers are responsible for any customs duties, import taxes, brokerage fees, handling fees, or other charges imposed by the destination country, customs authority, or shipping carrier.
These charges are not included in the product price or the $10 international shipping charge.
We cannot predict or control the amount of these charges. Customers should contact their local customs authority for information before ordering.
The actual purchase price and accurate product information will be included on customs documentation. We cannot declare a commercial purchase as a gift or report a false value.
Processing and Delivery
Orders are normally processed within one to three business days after payment is received.
International delivery times vary according to the destination, shipping carrier, customs processing, weather, holidays, and other circumstances outside our control.
Any delivery date provided during checkout or by the carrier is an estimate and is not guaranteed.
Tracking information will be provided when available.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including:
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Recipient’s full name
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Street address
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Apartment, unit, or building information
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City or locality
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State, province, county, or region
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Postal code
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Country
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Telephone number when required
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Accurate email address
Contact us immediately if an address correction is necessary. We cannot guarantee that an address can be changed after an order has been processed or shipped.
Refused or Unclaimed Packages
Customers are responsible for accepting delivery and paying any applicable customs or import charges.
If a package is refused, left unclaimed, or returned because of an incorrect address or unpaid customs charges, a refund will not be issued until the item is safely returned and inspected.
Where permitted, shipping, customs, carrier, and return expenses may be deducted from the refund.
International Returns
International returns are subject to our Refund Policy.
A return must be authorized before it is shipped.
Unless the item arrived damaged or was materially different from its description, the customer is responsible for return shipping, tracking, insurance, customs documentation, and any return-related fees.
Returned glass must be packaged securely. We are not responsible for damage caused by inadequate return packaging.
Damaged or Lost Packages
Contact us promptly if an international order arrives damaged, appears to be lost, or shows as delivered but cannot be located.
Keep the paperweight, shipping box, packing materials, customs documents, and shipping label while the claim is being reviewed.
Claims are handled under our Damaged or Lost Packages Policy.
Because many paperweights are unique, an identical replacement may not be available.
Contact
Questions about international orders may be submitted through the Contact page or emailed to:
Include your order number when contacting us about an existing order.